Terms & Conditions

Effective date: October 15, 2026

About the store

Venshi Cosmetics operates this online skincare store. These terms explain ordering and using our website. They do not exclude consumer rights that cannot lawfully be excluded. Contact us through our Support page with questions about an order.

Products

Product details and prices appear on the product pages. Read the ingredients, warnings and directions on the packaging before use. Individual experiences vary; customer photographs or testimonials do not guarantee the same results for everyone. Product availability may change.

Orders and payment

Provide accurate contact, billing and shipping details and review your order before submitting it. Automated emails reflect the order status shown in the message. An order confirmation does not mean an order has shipped, and an order awaiting payment is not described as paid.

Prices are in US dollars (USD). Available payment methods, applicable taxes, shipping charges and the final total are displayed at checkout. If we cannot fulfil an order or identify a material pricing error, we will contact you about the available options and any refund required.

Shipping and dispatch

Orders are prepared and dispatched within 1–3 days. This is the time to prepare and send the package, not a guarantee that it will arrive within 1–3 days. Carrier transit time is additional and depends on the delivery address and service.

Shipping is $10 per order for 1–2 products and free for 3 or more products. The threshold counts units, including multiple units of the same product. Shipping is available to United States addresses accepted by checkout.

If we cannot dispatch within the stated time, we will contact you about the delay and your available options, including cancellation and refund rights required by applicable law.

Returns and order problems

We do not accept returns for a change of mind. Please review your selections before placing an order.

If a product is damaged, defective, incorrect or missing, contact Support with your order number and details of the problem. Do not send products back without contacting us first. The no-return policy does not limit rights or remedies that apply by law. Any refund that is required will be arranged with you through Support.

Accounts and website use

Keep account sign-in details private and contact Support if you suspect unauthorized use. Do not misuse the website or interfere with its operation.

Customer content

Sending a message or submitting a review does not, by itself, authorize publication of a person’s photograph. Photographs and testimonials intended for publication require permission. Contact Support with questions about published customer content.

Privacy and changes

Our Privacy Policy explains how customer information is handled. Future updates to these terms will be posted with an effective date. Changes do not override mandatory consumer protections or terms already agreed for an existing order.