Privacy Policy

Effective date: October 15, 2026

About this policy

Venshi Cosmetics operates this online skincare store. This policy explains how customer information is handled when you shop or contact us. For privacy questions, use our Support page.

Information we collect

When you place an order, we collect your name, email address, billing and shipping addresses, order contents and any order notes. Checkout may also request a phone number. If you create an account, we maintain the account information needed to provide that service.

Our contact form collects your name, email address, selected topic, message and an order number if you provide one. Please do not send passwords, full payment card details or sensitive health information through the form.

How we use information

We use customer information to process and manage orders, arrange delivery, send receipts and order updates, respond to questions, maintain business records, investigate fraud or technical problems and meet applicable legal obligations.

Service providers

The store uses WordPress and WooCommerce and is hosted by Hostinger. Providers that support hosting, email, payments and delivery may process the information necessary to provide those services. Shipping providers receive the information needed to deliver your order. Payment methods that are available for your order are displayed at checkout; payment providers handle payment information under their own privacy notices.

Cookies and technical information

The store uses functional cookies to maintain shopping-cart sessions and account sign-in. Hosting and security services may process IP addresses and technical request logs to operate and protect the website. Browser settings allow you to manage cookies; disabling functional cookies may prevent parts of checkout or account features from working.

Customer photos and testimonials

Customer photographs and testimonials are published with permission. Contact Support if you have a question about published content involving you or wish to request its removal.

Retention and protection

We retain information for the time needed to manage orders, respond to requests, maintain appropriate business and accounting records, resolve disputes and meet applicable legal obligations. Retention depends on the type of information and those purposes. Access is limited to people and service providers who need information for the purposes described here. No online service can guarantee absolute security.

Privacy requests

Contact Support to ask about your information or request correction or deletion. We may need to verify your identity and retain records where necessary for legal obligations or legitimate business purposes. Available rights and response requirements depend on applicable law.

Changes

Updates will be posted on this page with an updated effective date.